Please note: Due to new regulations shipping to Portugal is currently suspended until further notice.

Sadly we’re unable to ship to the following countries due to customs restrictions:

EUROPE
Portugal, Russia, Ukraine, Aland Island, Bouvet Island, Macedonia, Moldova, Latvia

NORTH AMERICA
St Pierre and Miquelon, St Vincent & the Grenadines, Svalbard & Jan Mayen Islands

AMERICA
Netherland Antilles

SOUTH AMERICA
Falkland Islands

ASIA
India, Indonesia, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Iran, Democratic Peoples Republic, Laos, Myanmar, Palestinian Territories, Syrian Arab Republic, Tajikistan, Turkmenistan, Yemen

AFRICA
Central African Republic, Comoros, Cote d'Ivoire, French Southern Territories, Guinea-Bissau, Mayotte, St Helena, Tanzania, Western Sahara

OCEANIA
Micronesia, Niue, Norfolk Island, Northern, Tuvalu, Marina Islands, Timor-Leste, Tokelau

CAN I CHANGE OR CANCEL MY ORDER ONCE PLACED?

Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Return Section.

CAN MY PARCEL BE REDIRECTED?

 We are unable to redirect orders once they have been dispatched, so please supply an address where you will be available to sign and receive your order. If you wish to redirect your parcel, please contact the courier company with your order directly.

CAN I DELIVER TO A PO BOX ADDRESS?

We are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses, and temporary residence addresses. This is to ensure the undamaged delivery of your Levion order and that all our orders require a signature for delivery.

I ORDERED MORE THAN ONE PIECE OF JEWELRY, CAN IT BE PACKED SEPARATELY FOR A GIFT?

Any wishes are your command, we just kindly ask you to notify us before with a note at the checkout or if you forgot to include it, with an email with the number of your order so that we can prepare the package for any specific request.

TRACKING QUERY

We provide tracking numbers once your order has been dispatched and this is on your despatch email

Spain - Correos
Europe (Inside EU) –  Correos/UPS/Mondial Relay /Zeleris/DHL/UPS/GLS                                 

International (Outside of EU) - UPS/TNT

 

RETURNS

CAN I RETURN A PRODUCT?

We are happy to accept returns of unwanted items (excluding earrings for hygiene reasons) within 28 days of purchase. All items must be returned unworn in their original packaging with proof of purchase. Please complete and include the returns slip that was sent with your original purchase so we can process your request swiftly. Unfortunately, we do not offer free returns for any International / European orders. We will be able to provide a return label only if the country of origin is a country in the European Union otherwise the customers will need to provide a tracking number and label to send any unwanted items back at their own expense and only when we will receive the package and check the status of the item will be provided a refund.

CAN I HAVE A REFUND MEANWHILE MY PACKAGE IS STILL IN TRANSIT?

We sincerely apologize for the inconvenience, we do not proceed with any type of refund till the moment it has been delivered, however, if the delivery time exceeds 60 days from the day of purchase, we guarantee a full refund.

We do accept refunds on all ear cuffs, however, we do not accept refunds on earrings including Huggies and clickers. 

Refunds are usually processed within 10-14 working days, although during busy periods this may vary.

Please note we will not email you upon receipt of your return. As soon as we have received and taken care of your return, we will email you to confirm that your refund has been issued.

Refunds will always be processed onto the same debit or credit card used for purchase. If your item has been bought via any coupon, we will not refund you.

We sincerely apologize if you have experienced any fault with your Levion jewelry. Our customer service team would be happy to assist – Please email contact@levionjewelry.com before returning your item to us, so that our team can advise you of the next steps.

We do not accept returns on any sample sale, sale products, or engraved items.

WHAT CAN I RETURN?

Decisions take time – and we’re happy to accept returns if you’ve changed your mind. However, please note there are a couple of rules. We are only able to accept returns on items - EXCLUDING earrings - if they are sent back unworn and in their original packaging.

FAULTY ITEMS

We sincerely apologize if you have experienced any fault with your Levion jewelry.

We would be happy to assist - Please contact@levionjewelry.com before returning your item to us so that our team can advise you of the next steps and time frames for a refund or replacement item.

EXCHANGES

Please note, that we no longer accept exchanges, including rings.

Please feel free to contact@levionjewelry.com if you have any questions.

HOW TO RETURN?

Free returns for EU and UK customers.

We offer extended returns. Orders can be returned within 60 days of purchase.

Free EU returns are accepted from mainland UK only and exclude Northern Ireland. Returns from outside the EU and UK may be subject to a return fee. This cost is calculated in our returns portal.

We aim to process all orders within 14 working days, however, in some cases, this may be extended to 30 working days, due to this busy time of year.

Please CONTACT US if you have any questions.

 RECEIVING YOUR REFUND 

We aim to process all returned orders within 14 working days. However in some cases, due to the current global situation, this time frame may be extended to 30 working days. All refunds will be credited to the original credit card.